Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Blank Query Results Tab after Upgrade

Blank Query Results Tab after Upgrade

Symptom:

Remote Monitoring Query results show blank values after the upgrade.

Solution:

RM PMM require remote system names to comply with in Fully Qualified Domain Name (FQDN) notation while adding systems. However, the RM AIM leaves existing system non-FQDN names. This name mismatch shows blank query results. You can fix the name mismatch as following:

Before Upgrade Conversion

• Log in to refresh UI and remove all non-FQDN systems from Remote Monitoring.

  Deletes any associated systems, queries, instances, and monitors from both the manager (database); and the SystemEDGE agent with RM AIM plugin.

• Re-add these systems using FQDN notation and specify the same configuration sets to re-create associated queries, instances, and monitors.
• Upgrade.

After Upgrade Conversion

• Log in to the SystemEDGE agent machine and run the Refresh RM AIM plugin.
• Locate the rmonwbem.cf file containing the current Remote Monitoring configuration in the data directory path and make a copy of this file. For example, save as rmonwbem-upgrade.cf
• Log in to the Refresh UI and remove all non-FQDN systems from Remote Monitoring.

  Deletes any associated systems, queries, instances, and monitors from both the manager (database) and the RM AIM agent machine.

• Now upgrade. On the agent machine, run the rmonwatch add command with rmonwbem-upgrade.cf as input file. This process re-adds all systems and associated queries, instances, and monitors with FQDN notation.

  Note: The After Upgrade Conversion approach has the advantage to re-add the systems automatically, and configure systems from the UI.

Query results show the values after the upgrade conversion.