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The Main Request Parent ticket is a management ticket, generated by the CA RCM portal for each Role Definition procedure. All the individual tickets and sub-trees that make up the Role Definition Approval Process ticket tree are located beneath this ticket. The number of children tickets changes over the course of the Approval Process. During the first stage there is usually only one child ticket, as the Approval Process moves on and generates the entity Approver tickets the number of children will increase to include the number of discrete requests made during the original Role Definition request plus whatever individual tickets were generated along the way.
The Role Definition Approval Process supports two different Main Request Parent tickets:
When a new role is generated, this is the main parent ticket. Below it you will find the Task ticket used to select the role's accountable, the role managers' approver ticket and the set of subtrees generated for each request listed in the original Requests table.
When a request is made to update a role definition, this is the main parent ticket. Below it you will find the role managers' approver ticket and the set of subtrees generated for each request listed in the original Requests table.
Both ticket types provide you with the same management functionality. They differ in the content of the individual Main Parent ticket.
In this section you will find information specific to the Request Parent tickets generated for Self-Service provisioning requests.
According to source of the request: either Add Role or Update Role.
Title [Role]. For example: New Role [Corporate Security]
Description [Role].
For example: Update Role [Organization=Marketing_Dept.]
Use this ticket's functionality when you wish to transfer the approval process tree to the management of another user or to cancel the approval process. You can use the options in the ticket's Advanced section to access additional information concerning the current ticket and its parent and child tickets.
Click the ticket title to open the Ticket Properties Form in a separate browser window.
This section covers the following topics:
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