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The Self-Service Approval Root-ticket is the root-ticket that appears in the inbox belonging to the manager/administrator who submitted the Self-Service request. When expanded, you can view the tickets generated for the specific Role Definition Approval Process.
As the tickets to be found below the Approval Root ticket depend on the specific role related requests being made, these tickets will be described where relevant. What is important to realize is that the Approval Root ticket provides the same information and functionality both for an Add Role request and an Update Role Definition request.
Note: When the approval process Approver tickets are not generated a Notification ticket appears below a Request Parent ticket.
Click the ticket title to open the Ticket Properties Form in a separate browser window.
In this section you will find information specific to the Approval Root-ticket type for Self-Service provisioning requests.
Approval Root
[Self-Service Task] Approval Root Request. For example: Add Role Approval Root Request.
A description of the ticket. It includes The universe name and the source of the request. For example: Approval Root Request - Request was submitted on Universe Portal from Update Role.
This section covers the following topics:
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