Portal User Guide › Role Definition Tickets › Role Definition Approval Root Ticket › Approval Root Ticket General Functions (Role Definition)

Approval Root Ticket General Functions (Role Definition)

The Role Definition Approval Root ticket provides the following General functionality:

Close

Closes the ticket.

Save

Saves the changes made to the ticket.

Delegate

Transfers the ticket tree to another manager.

Escalate

Transfers the ticket tree to another manager.

Start Process

For regular Approval Processes, this button is disabled, as the procedure starts automatically when the tickets arrive in the approvers' Inbox.

Cancel Process

Allows you to manually stop the Approval Process, at any stage.

Acknowledge

This function is disabled until the Approval Process has been completed.

More information:

Escalate

Delegate