Installation Guide › Installing an AIX Implementation › Install and Configure Workpoint Components on AIX/WebSphere › Install the Ticket Management Service on the Workpoint Cluster

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Install the Ticket Management Service on the Workpoint Cluster

You install the Ticket Management Service and a Workpoint adapter for this service.

To install the Ticket Management Service on the Workpoint cluster

  1. Browse to the following directory of the Windows computer on which you ran the CA RCM installer: 
    RCM_install\Server\rcm_websphere\

    Note: RCM_install is the CA RCM installation directory.

  2. Copy the tmsWPAdapter.ear or tmsWPAdapter.war file from this directory to the WebSphere Application Server.
  3. On the computer on which you ran the CA RCM installer,find the rt.jar file. Typically this file is located in the following Java library, or its equivalent: 
    C:\Program Files\Java\jdk1.5.0_1x\jre\lib
  4. Copy the rt.jar file to the following location on the Websphere application server: 
    WAS_install_root/essentials/WorkPoint/

    Note: WAS_install_root is the WebSphere application server installation directory.

  5. Define a shared library that contains the rt.jar file:
    1. In the WebSphere administration console, click Environment, Shared libraries. Select the Workpoint cluster and click New.
    2. Define a new shared library with the following values:
      • Scope – Workpoint cluster
      • Name – rt.jar
      • Class path – WAS_install_root/essentials/WorkPoint/rt.jar
  6. Map the rt.jar library to the Workpoint Server Plus application:
    1. In the Websphere application console, click Enterprise Applications, Workpoint Server Plus. In the References section, click Shared library references.

      The Shared library references screen appears.

    2. Select the WorkPoint Server Plus application and click Reference shared libraries.

      The Reference shared libraries screen appears.

    3. Select the rt.jar shared library in the Available list and assign it to the Selected list. Click OK.

      The rt.jar library is mapped to the Workpoinrt Server Plus application.

  7. Install the tmsWPAdapter.ear or tmsWPAdapter.war file from the WebSphere administration console (Applications, Install New Application).
  8. During installation, map the application to both the Workpoint cluster and the CA RCM server cluster.
  9. Start the service from the administration console.

More information:

Run the CA RCM Installer