Installation Guide › Configuring the Server Post Installation › Optional Configuration Procedures › How to Customize Email Behavior › Enable Emails and Assign a Template › Default Email Templates

Default Email Templates

CA RCM provides the following default email templates. The Agg prefix designates templates for aggregated tasks.

Approver Ticket

Sent to users who must review existing privileges or role definitions, or approve proposed changes to privileges or role definitions.

Default templates: ApproverTicketDefault, Agg.ApproverTicketDefault

Information Ticket

Sent to users who have no review or approval tasks, but are designated as Informed users in the RACI configuration for roles or resources under review.

Default templates: Default, Agg.Default

Error Ticket

Sent when a review or approval process generates an error in the target configuration, or other errors.

Default templates: ErrorTicketDefault, Agg.ErrorTicketDefault

Remove Role Link Approver Ticket

Default template: RemoveRoleLinkApproverDefault

Delegate Ticket

Sent to the user who receives a delegated change approval task.

Default templates: DelegateTicketDefault, Agg.DelegateTicketDefault

Escalate Ticket

Sent to the user who receives an escalated change approval task.

Default templates: EscalateTicketDefault, Agg.EscalateTicketDefault

Reassign Campaign Tasks

Sent to the user who receives a reassigned certification task.

Default templates: CampaignReassignDefault, Agg.CampaignReassignDefault

Start User Campaign

Sent to a user who creates a user certification campaign.

Default templates: UserCampaignNotificationDefault, Agg.UserCampaignNotificationDefault

Start Role Campaign

Sent to a user who creates a role certification campaign.

Default templates: RoleCampaignNotificationDefault, Agg.RoleCampaignNotificationDefault

Start Resource Campaign

Sent to a user who creates a resource certification campaign.

Default templates: ResourceCampaignNotificationDefault, Agg.ResourceCampaignNotificationDefault

Campaign Settings Completed Successfully

Sent to the owner of a campaign when campaign creation succeeds.

Default template: CampaignSettingsCompletdSuccDefault

Campaign Settings Completed Unsuccessfully

Sent to the owner of a campaign when campaign creation fails.

Default template: CampaignSettingsCompletdUnsuDefault

Import process - no login for some users

Sent when an import process identifies new user records that do not have a value in the user login field specified for the target universe.

Default template: ImportUsersNoLoginWarningDefault

Campaign Escalation Email

Sent when the campaign owner initiates escalation emails.

Default templates: ApproverDefault, Agg.ApproverDefault, ManagerDefault, Manager2-Default, Manager3-Default

Error Sending Email

Sent to the CA RCM administrator when an attempt to send an email fails.

Default template: ErrorSendingEMail

email.event.title.noEvent

Used for emails to users who do not have access to the CA RCM portal.

Default template: BasicEmail