Installation Guide › Configuring the Server Post Installation › Optional Configuration Procedures › How to Customize Email Behavior

How to Customize Email Behavior

By default, the CA RCM server sends emails at various stages of certification campaigns, and for self-service requests. These emails use a set of templates stored in the server.

You can customize this behavior in several ways:

• You can create customized templates that include additional explanations or comments specific to your organization.
• You can disable emails by default for certain events.

When you create a certification campaign, you can enable or disable emails for each event of the campaign, and specify which template is used for each type of email.