Installation Guide › Configuring the Server Post Installation › Optional Configuration Procedures › How to Customize Email Behavior › Create a Custom Email Template › HTML Elements in Email Templates

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HTML Elements in Email Templates

You can insert HTML elements in email templates to create clickable hyperlinks or specially formatted areas. Because CA RCM converts the template into an email with HTML formatting, you enclose html elements in <html> tags. CA RCM inserts content within the <html> tags directly into the email body, without additional HTML formatting.

Note: Do not refer to stylesheets or include Javascript code in an email template.

Example: Insert a Hyperlink

The following code in a template creates hyperlinks to information pages on the CompanyWeb website:

For more information:
<html>
<a href="http://CompanyWeb.com/Certfication.html">What is a Certification Campaign?</a><br>
<a href="http://CompanyWeb.com/RBAC.html">What is Role Based Access Control?</a>
</html>

Note: To implement similar links in a template, replace the example values in the href attribute with actual pages and pathnames in your company website.

The code generates the following hyperlinks in the email sent to users:

For more information:
What is a Certification Campaign?
What is Role Based Access Control?