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Updating Administrator Information

Permissions Required

To be able to update administrators, ensure that you have the appropriate permissions and scope to do so. The MA can update any administrator. GAs can update all administrators (including other GAs), except for MA, in their scope. The OAs can update all other OAs and the UAs in their purview, while UAs can only update their peers within their scope.

Updating Administrator Information

To update an administrator’s basic details (such as first, middle, last name, contact information) and their administrative role, password, and management scope:

  1. Ensure that you are logged in with the required permissions to update the administrative user.
  2. Activate the Users and Administrators tab.
  3. Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the corresponding page.
  4. Enter the partial or complete information of the administrator whose information you want to update (as discussed in the preceding section) and click Search.

    A list of administrators matching the search criteria appears.

  5. Click the <user name> link of the administrator whose information you want to edit.

    The Basic User Information page appears.

    Note: This page also displays the User Account Information (Account Type, AccountID, and Status) if any account type was configured.

  6. Click Edit to change the administrator information about this page, as shown in the following figure.
  7. In the User Details section, edit the required fields (First Name, Middle Name, and Last Name).
  8. In the Email Address(es) section, edit the email addresses for the email types that are configured for the organization.
  9. In the Telephone Number(s) section, edit the telephone numbers for the telephone types that are configured for the organization.
  10. In the Custom Attributes section, edit the Name and Value of the custom attributes.
  11. You can click Save to save the changes and return to the User Information page. Alternatively, click Next to proceed with additional configurations.

    Note: If you do not see the Next button, it means that no account type has been configured for the organization. In this case, click Update Administrator Details and go to Step 14.

    If you click Next, then the User Account page appears.

  12. In the User Account section:
  13. Click Update Administrator Details.

    The Update Administrator page appears.

  14. In the Role section on this page, change the role of the administrator using the Role drop-down list.
  15. In the Set Password section:
  16. In the Manages section:
  17. Click Save to save the updates.