Responding to User Requests › Monitor Requests

Monitor Requests

A production user with sufficient permissions, can use the Start Request panel in the Operations tab to monitor, or control requests. In the Start Request panel, view the active requests for a particular start request form in a folder, and submit the new requests. The requests list displays the history and status of tasks that the current user started, and any tasks to which the user has List permission.

When a start request form is started form the Library Browser or from the Operations tab, the instance state depends on the following criteria:

• If the start request form is Scheduled for future timing, the state of the instance is in the Queued state.
• If the start request form is scheduled immediately, the instance is in Completed or Failed state depending on the execution.
• If the process containing Long running operators for example, delay through Start request form, the instance is in running State.

The Current option button displays the queued, running, completed, aborting, and failed tasks. The length of time a completed tasks remains in this list depends on the policies settings in the Orchestrator configuration pages. For each request, columns in the requests list pane show the request ID, the current state of the request, the start time, and end time. You can filter by state to view the requests of a particular state.

The Archived option button lets you view the failed and completed instances.

You can do the following actions when you select single start request forms in different states:

• If the selected instance is of Running state, then you can open the instance, view its properties, and abort it.
• If the selected instance is of Queued state, then you can view the instance properties and can dequeue it.
• If the selected instance is of Failed or Completed state, then you can open and view the properties.
• If you select all the instances, then Dequeue and Abort options are enabled.

When you select multiple instances of the start request forms in different states, the Open and Properties options are disabled. Depending on the state of selected instances, the Abort and Dequeue options are enabled.

Depending on the state of selected instances, you can take the following actions:

• If combination of instances states like Running and Queued are selected, then the Abort and Dequeue options are enabled.
• If the combination of instances states like Running with other states like Failed and Completed are selected, then only the Abort option is enabled.
• If the combination of instances states like Queued state with other states like Failed and Completed are selected, then only the Dequeue option is enabled.
• If the combination of instances states like failed state and Completed are selected, then no options are available.

You can view the running, queued, and other recently submitted requests in the Start Requests link in the Links panel. If the current user is logged on as a content administrator, the request list displays the history and status for that tasks that all the user starts.