Working with Links › Process Instances › Monitor Process Instances › About Process States

About Process States

The Process Instances pane displays the predefined groups of instances. Process Watch objects display predefined groups for selected objects. To view instances of a process, select the predefined group, select a range of dates in the Start and End time. The following predefined groups of instances are displayed.

Note: You can open all instances of processes to review values of parameters for the processes and operators within the processes. Open a process when troubleshooting or debugging issues or to examine the values in history.

Queued

Display all the process instances which are queued through detached process and waiting for the execution.

Running

Displays running instances of processes on the Touchpoint. This filter does not fetch Waiting, Suspended, or Breakpoint suspended instances.

Suspended

Displays process instances that a user suspends or the process control suspends on a Touchpoint.

Waiting

Displays instances of processes with an inactive run state where all the active operators are waiting for an external asynchronous event. The event could be a user interaction, target date and time, or other long running operation. For example, the process enters the Waiting state if it cannot continue until the User Interaction operator completes. The Waiting state is Inactive when returned as a response to the getProcess Status web service method. Execution of long-running operators that cause a process instance to go into Waiting state follow:

• Invoke SOAP Method Async
• Date time wait
• Delay
• Get Directory Content
• Run PAM Process (if the process is a child process)
• Assign User Task operator
• Monitor Event operator
• Wait for Resource operator
• Monitor File operator
• Monitor SNMP operator

Blocked

Displays instances of processes which are blocked because there is no another path to take. For a blocked process instance to complete, suspend the process and provide a path that permits the process to complete. The Blocked Instances state can mean that user intervention is required or that the process instance cannot proceed because it met an unexpected condition.

Completed

Displays all instances of processes that completed without any issues.

Failed

Displays ended instances of processes on the Touchpoint.

Aborted

Displays abnormally ended instances of processes on the Touchpoint. Examine this folder to quickly identity the processes with problems. Open the abnormally ended instance of a process to troubleshoot the process.