Handling Operators Recovery › About Automated and Manual Operators Recovery

About Automated and Manual Operators Recovery

Domain Properties include the check box, Enable Operator Recovery. The default setting for Enable Operator Recovery depends on whether the process was created before or after the CA Process Automation Version 03.0.00 upgrade.

• The product enables operator recovery for processes that were created with CA Process Automation Version 4.0.00 or later.
• The product disables operator recovery for processes that were created before CA Process Automation Version 4.0.00.

Environment Properties include the check box, Operators Autorecovery. The Operators Autorecovery property is for automatic recovery and has no impact on manual recovery. Manual recovery is always enabled. You can use the Recover Operators regardless of how Operator Autorecovery is set. To use manual operator recovery, you must have Content Administrator access.

Manual or automatic recovery bypasses any processes for which operator recovery was disabled at the process level when the instance started. The option has the following default settings:

Environment Level

All new and existing environments enable operators autorecovery.

Touchpoint Level

All new and existing touchpoints inherit the environment setting.

Host Group Level

All host groups inherit the environment setting.

Orchestrator Level

All new and existing orchestrators inherit the environment setting.

Recovery processing is the same whether automated or invoked manually for a process or from the Configuration Browser. Whether the operator recovery process runs or not, the product recovers and resumes running process instances in the following cases:

• The instance is in Blocked, Running, or Waiting state.
• The instance contains one or more operators in System_Error that ran on the Orchestrator, touchpoint, or host group being recovered.
• Enable Operator Recovery is selected for the process instance.

  Note: Before it runs a process instance, the product verifies the Enable Operator Recovery setting in the Library Object Properties. The product then uses the setting to define whether the process instance is recoverable. If the Library Object Properties setting changes after the instance runs, the change has no effect on that instance.

When you perform the operator recovery from the Configuration Browser, select a touchpoint, host group, or Orchestrator as the operator recovery target. The product performs the operator recovery request on an Orchestrator. The product then searches the Orchestrator to identify any operator with a System_Error that ran at the location where the recovery is requested. As a result, the message that a recovery request returns identifies the specific Orchestrator and ROID where the error resides.