Troubleshooting › Limitations in Internet Explorer

Limitations in Internet Explorer

Internet Explorer limits the agent installation in a network other than the network where Domain Orchestrator is installed.

Symptom:

Access the Domain Orchestrator using Internet Explorer and install the CA Process Automation Agent in a network other than the network where Domain Orchestrator is installed. The installation may fail while downloading JAR files for installation.

Solution:

A possible cause of this sporadic issue might be that Java is unable to load JAR files while routing through the proxy in Internet Explorer. To mitigate this issue, change Java Network Settings to the Direct Connect option before you install the Agent.

Follow these steps:

1. Open the Java Control Panel on the host system where you install the Agent.
2. Open Network Settings from the General tab.

   The Network Settings page appears.

3. Select the Direct Connect option and click OK to save changes.
4. Install the Agent.