You can use email alerts in processes to notify users or administrators about errors or incidents, or to inform users that a process or task is complete.
When you design alerts in a process, first define the critical recipients. For example, you might notify a single administrator when a process succeeds, fails, or is waiting for user input. You can also create a recipient group to alert managers that might need to receive monthly reports.
Create separate processes that not only send alerts, but handle escalation and perform other tasks related to the alert. Then, invoke the alert process from other processes as needed using the Start Process operator.
Always use named dataset variables in CA Process Automation to specify email recipients, users, groups, profiles, and account passwords. Use the variables to set parameters in the Send Email operator. When changes occur, you need only edit the variables in a named dataset rather than in all the processes using the values.
Because individuals change, you can define user email groups or email aliases based on function or role. When personnel change, you can then change individuals assigned to the aliases without having to edit variables. Your organization may already have aliases for the appropriate roles or groups.
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