Before working with CA Process Automation, it is important for you as a content developer or designer to be familiar with the concepts behind process development. The remainder of this section walks you through the phases and steps involved in automating IT processes.
Process development includes the following phases:
Identify and characterize the automation processes required at your organization.
Map requirements to automation objects and configure the elements. Identify existing elements to reuse, modules you need from other parties (for example, database-related processes or data from database administrators), and modules you must develop yourself. You can then use CA Process Automation development tools to import or define those automation objects in your library.
Export all relevant automation objects to a file and facilitate their import into the CA Process Automation production environment. Provide production administrators with instructions explaining how to configure the elements to work in the production environment.
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