Support Engagement Guidelines

Support for CA Process Automation is available to licensed customers through X--Customer Support in the following circumstances:

The core product installation reports errors.
The product abends, reports errors, fails to initialize, or exhibits degraded performance.
Core product functionality does not perform consistently with the documentation.
You have a question about upgrading from a previous release or about CA Process Automation integration with other CA Technologies products.

CA Technologies provides alternative ways to engage support in the following situations:

You need assistance using CA Process Automation functionality to complete specific tasks.
You need guidance regarding best practices for using CA Process Automation.
You need advice about implementing CA Process Automation in your environment.
You need assistance with making the product work consistently with your defined workflow.
You need assistance troubleshooting a process that you built.

Use the following resources for assistance in these situations: