Symptom:
When I try to synchronize Data Aggregator with CA Performance Center, I see a 'Synchronization failure' message. The Status column for Data Aggregator in the Manage Data Sources dialog displays 'Synchronization Failure'.
Solution:
A synchronization failure can indicate that Data Aggregator could not handle the data that was sent to it during synchronization. Review the Device Manager application log file, called DMService.log. This file appears in the CA/PerformanceCenter/DM/logs directory. The log entry shows a general SOAP exception if Data Aggregator was unable to handle data that was received from CA Performance Center during synchronization.
Look for an exception and stack trace within the following phases of synchronization:
Contact CA Technical Support with this information.
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