Reporting › CA Application Delivery Analysis Views in CA Performance Center › Views › Incident Counts › Incident Count by Server

Incident Count by Server

This CA Application Delivery Analysis view lists the servers that are impacted with the most incidents. Use this view to help you start troubleshooting reported issues by matching Server incidents to trouble tickets. By default, the incident count includes Open and Closed incidents where the performance threshold for a Server metric A Server metric indicates that an application performance problem is caused by a server that hosts the application. Use the CA ADA management console to customize the performance thresholds for each of the following Server metrics: Server Response Time, Server Connection Time, Refused Session Percentage, and Unresponsive Session Percentage. was exceeded during more than one 5-minute reporting interval.

Click a server to view its incidents in the CA Application Delivery Analysis management console.

Or, edit the view to change the filter criteria for the view. Filter criteria include:

Scheduled Maintenance

Choose whether to include incidents that are opened or closed during a scheduled maintenance period:

Excluded

Choose this option to exclude incidents that are opened or closed during a server’s scheduled maintenance period. This is the default.

Included

Choose this option to include incidents that are opened or closed during a server’s maintenance period. This option increases the number of Open and Closed incidents because when a scheduled maintenance period begins, CA Application Delivery Analysis:

• Closes the existing incidents
• Opens new incidents if performance degrades

Metric Type

Filter the incident count by Server metric A Server metric indicates that an application performance problem is caused by a server that hosts the application. Use the CA ADA management console to customize the performance thresholds for each of the following Server metrics: Server Response Time, Server Connection Time, Refused Session Percentage, and Unresponsive Session Percentage..

Minimum Elapsed Time (Minutes)

Choose a time period to specify a threshold for the total duration required to include an incident in the Incident Count. To include all incidents with the specified Minimum Severity, choose a Duration of Any. The default is 10 minutes.

Minimum Severity

From least severe to most severe, include:

• Minor. Choose this option to include all incident severities in the Incident count. This is the default.
• Major. Choose this option to include incidents that have a Major or Unavailable severity.
• Unavailable. Choose this option to include Unavailable incidents.

Incident State

For the metrics you have selected, specify whether to filter Open or Closed incidents in the Incident Count. By default, Open and Closed incidents are included based on the specified Minimum Severity and Duration.

Note that Closed incidents help you identify incident trends that can lead to problem resolution. By default, CA Application Delivery Analysis retains incidents for 3 months.

Choose one of the following options:

• Open
• Closed
• Open and Closed. This is the default.

Context Settings

Displays the view filter. A context type of:

Summary

Filters the view based on the selected group.

Server

Filters the view based on the selected server.

Apply Changes

Specify the scope of your changes. The availability of the following options is based on your user account role rights:

• For All Tenant Users: Saves the changes so that they are only available to users associated with your tenant (possibly the Default Tenant).
• My User Account: Saves the changes to your user account as a default for this view.
• My Current Session: Reverts the changes when you log out.

More information:

Metrics