Reporting › CA Application Delivery Analysis Views in CA Performance Center › Views › Incident Counts › Incident Count by Application

Incident Count by Application

This CA Application Delivery Analysis view lists the applications that are impacted with the most incidents. Use this view to help you start troubleshooting reported issues by matching Network and Server incidents to trouble tickets.

By default, the incident count includes Open and Closed incidents where the performance threshold for a Server metric A Server metric indicates that an application performance problem is caused by a server that hosts the application. Use the CA ADA management console to customize the performance thresholds for each of the following Server metrics: Server Response Time, Server Connection Time, Refused Session Percentage, and Unresponsive Session Percentage. or Network metric A Network metric indicates an application performance problem is caused by a network that is communicating with the application. Use the CA Application Delivery Analysis management console to customize the performance thresholds for each of the following Network metrics: Network Round Trip Time, Network Connection Time, Effective Network Round Trip Time, and Retransmission Delay. was exceeded during more than one 5-minute reporting interval.

Note that this view does not include Combined Metrics (Data Transfer Time and Transaction Time) because CA Application Delivery Analysis opens a Network or Server incident when the threshold for a Combined metric is exceeded.

Click an application to view its incidents in the CA Application Delivery Analysis management console.

Or, edit the view to change the filter criteria for the view. Filter criteria include:

Scheduled Maintenance

Choose whether to include incidents that are opened or closed during a scheduled maintenance period:

Excluded

Choose this option to exclude incidents that are opened or closed during a server’s scheduled maintenance period. This is the default.

Included

Choose this option to include incidents that are opened or closed during a server’s maintenance period. This option increases the number of Open and Closed incidents because when a scheduled maintenance period begins, CA Application Delivery Analysis:

• Closes the existing incidents
• Opens new incidents if performance degrades

Metric Type

Filter the incident count by Server metric A Server metric indicates that an application performance problem is caused by a server that hosts the application. Use the CA ADA management console to customize the performance thresholds for each of the following Server metrics: Server Response Time, Server Connection Time, Refused Session Percentage, and Unresponsive Session Percentage., Network metric A Network metric indicates an application performance problem is caused by a network that is communicating with the application. Use the CA Application Delivery Analysis management console to customize the performance thresholds for each of the following Network metrics: Network Round Trip Time, Network Connection Time, Effective Network Round Trip Time, and Retransmission Delay., or Combined metric A Combined metric indicates that an application performance problem is caused by either a server that hosts the application or a network that is communicating with the application, or both. The CA ADA management console sets a performance threshold for each of the following Combined metrics: Data Transfer Time and Transaction Time. Note that the management console does not create application incidents. However, because Combined metrics include both Network and Server metrics, the management console can rate a server or network as Minor (yellow) or Major (orange), and rate the corresponding performance impact on the application itself. For example, if a Server metric is rated as Minor, the management console can also rate a Combined metric for the application as Minor..

Minimum Elapsed Time (Minutes)

Choose a time period to specify a threshold for the total duration required to include an incident in the Incident Count. To include all incidents with the specified Minimum Severity, choose a Duration of Any. The default is 10 minutes.

Minimum Severity

From least severe to most severe, include:

• Minor. Choose this option to include all incident severities in the Incident count. This is the default.
• Major. Choose this option to include incidents that have a Major or Unavailable severity.
• Unavailable. Choose this option to include Unavailable incidents.

Incident State

For the metrics you have selected, specify whether to filter Open or Closed incidents in the Incident Count. By default, Open and Closed incidents are included based on the specified Minimum Severity and Duration.

Note that Closed incidents help you identify incident trends that can lead to problem resolution. By default, CA Application Delivery Analysis retains incidents for 3 months.

Choose one of the following options:

• Open
• Closed
• Open and Closed. This is the default.

Context Settings

Displays the view filter. A context type of:

Summary

Filters the view based on the selected group.

Server

Filters the view based on the selected server.

Apply Changes

Specify the scope of your changes. The availability of the following options is based on your user account role rights:

• For All Tenant Users: Saves the changes so that they are only available to users associated with your tenant (possibly the Default Tenant).
• My User Account: Saves the changes to your user account as a default for this view.
• My Current Session: Reverts the changes when you log out.

More information:

Metrics