Collecting Diagnostic Data

Use the information below to see how to resolve various problems.

Unable to bring up the online facility

Verify that member NEWCB in CAJRCTMP is correctly customized as outlined in the step Customize DataManager Online and CA PMA Chargeback Online in the chapter "Configuring Your Product."
Verify that member PMACBC in CAJRCLS0 has been changed to reflect the appropriate high-level qualifiers.
Verify that the CAJRLOAD library is allocated and available to the TSO session.
Verify that the user CAIKRPAR (CAIKRPAR DD statement) correctly defines your database environment.
Verify that the step Grant Access to Additional Users in the chapter "Configuring Your Product"has been completed.

Error in definition

If you attempt to define accounting sources for an ORD Type and receive a message that says the ORD Type does not exist, do the following:

Verify that the DataManager version specified using the Option facility reflects the DataManager version with which the ORD Type was committed.
If the ORD Types definition exists in the development version of DataManager, you must process the DataManager commit before these ORD Types can be used by CA PMA Chargeback for definition.

Period Functions — Forecasting

If you receive a message stating the Forecast version does not match the version specified in Options, perform the following steps.

Exit the Forecasting panel.
Select Options, then select item 2 (Versions) from the Options pull-down.
Change the DataManager and CA PMA Chargeback version to match the CA PMA Chargeback version specified during generation of the forecast.

Batch Processing Error

See the Messages and Codes Guide to determine appropriate reasons and actions for the error messages received.

Batch Processing Error

See the Messages and Codes Guide to determine appropriate reasons and actions for the error messages received.

Unable to bring up the online facility

Verify that member NEWDM in CAJRCTMP is correctly customized as outlined in the step Customize DataManager Online and CA PMA Chargeback Online in the chapter "Configuring Your Product."
Verify that member PMADMC in CAJRCLS0 has been changed to reflect the appropriate high-level qualifiers.
Verify that the CAJRLOAD library is allocated and available to the TSO session.
Ensure that the user CAIKSPAR (CAIKSPAR DD statement) correctly defines your database environment.