Verifying the Problem

Before contacting Technical Support, attempt to resolve the problem using the following steps.

Examine the procedure that you used and compare it to the documented procedure for performing the required activity.
If you find no discrepancies between your procedures and the documented procedures, repeat the activity under conditions similar to those that existed when the problem first appeared. (If you no longer get unsatisfactory results, an inadvertent error may have caused the problem.)
If the same error occurs when you repeat a given activity, and you can find nothing in the documentation to suggest that your procedure is flawed, check with others at your site to determine if they have had the same or similar problem and how they handled it.