Upgrading › Post Upgrade Configuration › Activate Status Transitions

Activate Status Transitions

After the upgrade, all predefined status transitions are inactive, so status transitions are not in effect. You can activate and modify these status transitions to accommodate the ticket status transition flow you want.

Note: All customized status code descriptions that appear on ticket forms are retained during the upgrade process.

To activate a status transition

1. On the Administration tab, expand the Service Desk node, and select one of the following ticket types:
   • Change Orders
     • Change Order Transitions
   • Issues
     • Issue Transitions
   • Requests/Incidents/Problems:
     • Incident Transitions
     • Problem Transitions
     • Request Transitions

   The Transitions List appears.

2. Select Show Filter on the Transitions List page.

   The top portion of the page reveals additional search fields.

3. Select Inactive in the Record Status field and click Search.

   The Transitions List at the bottom of the page displays all inactive transitions.

4. Open the transition for editing.
5. Select Active in the Record Status drop-down list.
6. Click Save, Close Window.
7. Click Search.

   The Transition List displays the active transition.

Note: For more information about status transitions, see the Administration Guide and Online Help.