Integrating with Other Products › CA Business Service Insight Integration › View CA BSI Information in CA SDM › View the SLM Information in CA SDM

View the SLM Information in CA SDM

The Service Desk Analyst views the SLM information to manage changes to IT services within your organization. For example, you want to analyze the violations that appear for Service 1.

Follow these steps:

1. On the Administration tab, click CA CMDB, CI List.
2. Search for the Enterprise.Service and Contract Family CIs that you integrated with CA BSI.
3. Open an Enterprise.Service Family CI to view the BSI Service and BSI Service Metric tabs.
4. Click BSI Service to view Exceed and Violation information from Service Level Compliance data in CA BSI.

   The Exceeds and Violations data from the CA BSI Service Level Compliance report appears for Service 1.

5. Click BSI Service by Metric to view the Metric, Violation, Compliant and Target report from the Modified Service Level by Metric vs Target data in CA BSI.
6. Open a Contract Family CI that you integrated with CA BSI and click the BSI Contract by Metric tab.

   Note: Contact CIs contain the BSI Contract by Metric tab. This tab contains a text box where you enter the Contract Party of the Contract to retrieve information from the Modified Service Level by Contract vs Target report in CA BSI.

You have now successfully integrated CA BSI with CA SDM to view SLM information in CA SDM.