Implementing Policy › Service Level Agreements › Time Zones and Workshifts

Time Zones and Workshifts

To address the complex business demands of automated application execution, CA SDM lets you define as many time zones and workshifts as you want, and to record them for easy reference.

• Time zones identify the time zone where the user, CI, and so forth, are located.
• Workshifts define the period during which event monitoring or the work hours of a service type or SLA are in effect.

Being able to determine a course of action to perform based on when an event occurs can be critical to the proper handling of the event. The time zones and workshifts you define are available for use by any of the CA SDM functions.

More information:

Time Zones

Workshifts Setup