Administering Support Automation › Automating Support in Your Environment › Live Assistance › Server Load

Server Load

In large deployments, high server load can degrade the application performance. For this reason, you can off-load some of the processing to one or more Socket Proxy servers as follows:

• Offload encryption and decryption of the incoming and outgoing data for all analysts or clients (connecting either through Direct Socket or through HTTP).
• Offload the processing of HTTP traffic from and to those clients connecting through HTTP to the Socket Proxy.