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Live Assistance provides end-user support through the use of tools that enhance remote interaction between analysts and end users. You can use automated, predefined responses to communicate with the end user. You gather detailed information about an end-user computer and act to provide support.
You provide live assistance using the following interfaces:
Lets analysts interact with end users and provide support during assistance sessions.
Lets the end user chat with the analyst, while the analyst provides support to their computer.
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