The following table shows the predefined Problem transition flow.
Current Status |
Default Transition |
Available Next Statuses |
---|---|---|
Acknowledged |
In Progress <d> |
Acknowledged, Approved, Cancelled, Closed, Fix in Progress, Open, Rejected, Researching |
Analysis Complete |
Approved <d> |
Acknowledged, Cancelled, Closed, Fix in Progress |
Approved |
Fix in Progress <d> |
Closed, Fixed, Pending Change |
Awaiting Vendor |
Researching <d> |
Acknowledged, Closed, Closed Unresolved, Fixed, In Progress, Open, Pending Change, Researching |
Cancelled |
Closed <d> |
Closed, Closed Unresolved, Open |
Closed Unresolved |
|
Acknowledged, Closed, Open |
Fix in Progress |
Fixed <d> |
Approved, Cancelled, Fixed, Fix in Progress, Researching, Rejected |
Fixed |
Closed <d> |
Closed |
Hold |
Researching <d> |
Acknowledged, Closed, Fixed, In Progress, Open, Pending Change, Researching |
In Progress |
Researching <d> |
Acknowledged, Approved, Cancelled, Closed, Fix in Progress, Pending Change, Rejected, Researching |
Known Error |
Fix in Progress <d> |
Closed, Fix in Progress, Fixed |
Open |
Acknowledged <d> |
Acknowledged, Approved, Cancelled, Closed, Fix in Progress, In Progress, Rejected, Researching |
Pending Change |
Fixed <d> |
Closed, Fixed, Researching |
Rejected |
Closed <d> |
Closed, Closed Unresolved, Open |
Researching |
Analysis Complete <d> |
Acknowledged, Analysis Complete, Approved, Cancelled, Closed, fix in Progress, Fixed, Rejected |
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