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Problem Transition Flow

The following table shows the predefined Problem transition flow.

Current Status

Default Transition

Available Next Statuses

Acknowledged

In Progress <d>

Acknowledged, Approved, Cancelled, Closed, Fix in Progress, Open, Rejected, Researching

Analysis Complete

Approved <d>

Acknowledged, Cancelled, Closed, Fix in Progress

Approved

Fix in Progress <d>

Closed, Fixed, Pending Change

Awaiting Vendor

Researching <d>

Acknowledged, Closed, Closed Unresolved, Fixed, In Progress, Open, Pending Change, Researching

Cancelled

Closed <d>

Closed, Closed Unresolved, Open

Closed Unresolved

 

Acknowledged, Closed, Open

Fix in Progress

Fixed <d>

Approved, Cancelled, Fixed, Fix in Progress, Researching, Rejected

Fixed

Closed <d>

Closed

Hold

Researching <d>

Acknowledged, Closed, Fixed, In Progress, Open, Pending Change, Researching

In Progress

Researching <d>

Acknowledged, Approved, Cancelled, Closed, Fix in Progress, Pending Change, Rejected, Researching

Known Error

Fix in Progress <d>

Closed, Fix in Progress, Fixed

Open

Acknowledged <d>

Acknowledged, Approved, Cancelled, Closed, Fix in Progress, In Progress, Rejected, Researching

Pending Change

Fixed <d>

Closed, Fixed, Researching

Rejected

Closed <d>

Closed, Closed Unresolved, Open

Researching

Analysis Complete <d>

Acknowledged, Analysis Complete, Approved, Cancelled, Closed, fix in Progress, Fixed, Rejected