Acknowledged

In Progress <d>

Awaiting End User Response, Awaiting Vendor, Closed, Closed Unresolved, In Progress, Open, Pending Change, Resolved

Awaiting End User Response

Researching <d>

Acknowledged, Closed, Closed Unresolved, In Progress, Open, Researching, Resolved

Awaiting Vendor

Researching <d>

Acknowledged, Closed, In Progress, Open, Pending Change, Researching, Resolved

Cancelled

Closed <d>

Closed

Closed

Acknowledged, Open

Closed Unresolved

Acknowledged, Closed, Open

Hold

Acknowledged, Closed, In Progress, Open, Pending Change, Resolved

In Progress

Researching <d>

Acknowledged, Awaiting End User Response, Awaiting Vendor, Closed, Closed Unresolved, Open, Pending Change, Researching, Resolved

Open

Acknowledged <d>

Acknowledged, Avoided by Self Service, Awaiting End User Response, Awaiting Vendor, Closed, Closed Unresolved, In Progress, Pending Change, Resolved

Pending Change

Researching <d>

Acknowledged, Closed, In Progress, Open, Researching, Resolved

Researching

Resolved <d>

Closed, Open, Resolved, Awaiting End User Response, Closed, Open