The following table shows the predefined Incident transition flow.
Current Status |
Default Transition |
Available Next Statuses |
---|---|---|
Acknowledged |
In Progress <d> |
Avoided, Awaiting Vendor, Cancelled, Closed, Closed Unresolved, In Progress, Open, Pending Change, Resolved |
Avoided |
|
Acknowledged, Avoided, Awaiting End User Response, Closed, Closed Unresolved, In Progress, Reject Solution, Researching, Resolved |
Awaiting End User Response |
Researching <d> |
Closed, Closed Unresolved, In Progress, Open, Researching, Resolved |
Awaiting Vendor |
Researching <d> |
Acknowledged, Closed, Closed Unresolved, In Progress, Open, Pending Change, Researching, Resolved |
Cancelled |
|
Closed |
Closed |
|
Open |
Closed Unresolved |
|
Acknowledged |
Closed Unresolved |
|
Closed |
Closed Unresolved |
|
Open |
Hold |
|
Acknowledged, Closed, In Progress, Open, Pending Change, Resolved |
In Progress |
Researching <d> |
Acknowledged, Awaiting End User Response, Awaiting Vendor, Closed, Closed Unresolved, Open, Pending Change, Researching, Resolved |
Pending Change |
Researching <d> |
Acknowledged, Closed, In Progress, Open, Resolved |
Researching |
Resolved <d> |
Closed, Open, Resolved |
Resolved |
Closed <d> |
Awaiting End User Response, Closed, Open |
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