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When end users log in to Live Assistance from CA SDM, they view a default launch page. Likewise, when they are initially placed on-hold in a queue, they again view a default page.
If no special settings are specified for tenants, they default public settings. You can configure the following public settings for queues that do not have their own specialized settings:
Each page has its own detail page which is comprised of a text field for entering the URL and a check box for marking this page as external.
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