Defining Business Structure › How to Define the Business Structure › Organizations

Organizations

Organizations describe internal departments and divisions or external companies that can be assigned to tickets, configuration item classes, and contacts (for example, they are used to identify the company with which a customer is associated).

You can assign a default service type to an organization that is assigned automatically to tickets when the organization is specified. This default assignment lets you associate a specific level of service to a ticket based on the assigned organization.

You can define configuration items for organizations. configuration item definitions let you specify the hardware, software, and services that are used by the organization. Linking configuration items to an organization (shared CIs) supplements the feature of linking CIs directly to a contact (private CIs). When you designate a contact as the affected end user of a request, you can then select a CI for the request from separate lists of shared and private CIs.