Implementing Policy › Email Administration › Mailbox Rules

Mailbox Rules

Mailbox rules let you configure any actions, replies, or both, that must occur for messages retrieved from a mailbox. The table (usp_mailbox_rule) maintains the rules which apply to the connection to each mail server account (usp_mailbox)—rules belong to specific mailboxes. You can delete rules, or make them inactive to disable them.

Note: When you create mailbox rules, you associate them with a specific mailbox—another mailbox cannot share those rules. If you want to use rules that belong to one mailbox for a different mailbox, recreate them for the other mailbox.

Mailbox rules also let you do the following:

• Specify various behaviors for messages from each mailbox, based on the contents of the messages.
• Supply Text API default parameters (such as category, assignee, and so on) for message processing and routing.
• Set message filters based on fixed keywords or regular expressions.
• Use a common notification phrase for the automatic responses for numerous mailbox rule definitions, as in the following example:

  Thank you for submitting your request.
  @{notification_phrase[RequestReply].phrase}
  

  The phrase appears in replies to email delivered to any mailboxes that includes the rule.

More information:

Mailbox Rule Actions

Pattern Matching in Mailbox Rules

Filter String Object Identifier Restrictions

Special Characters in Regular Expressions

Sample Text for Notification Phrases in a Mailbox Rule

How to Create a Mailbox Rule That Matches Every Inbound Message

How to Use the Mailbox Rules TextAPI Defaults and TextAPI Ignore Incoming Settings