Implementing Policy › Notifications › Notification Codes and Phrases › How Notification Phrases Appear in a Message Example

How Notification Phrases Appear in a Message Example

This example demonstrates how notification phrases appear in a notification message. The example uses the following codes and phrases:

The following message template includes the notification phrases:

@{call_req_id.type.sym} @{call_req_id.ref_num} Closed.
Assigned to: @{call_req_id.assignee.combo_name}
Customer: @{call_req_id.customer.combo_name}
Description: @{call_req_id.description}

@{notification_phrase[IncidentURL].phrase} 
@{notification_phrase[IncidentReply].phrase}

@{notification_phrase[ConfidentialNotice].phrase}

The phrases appear in a message as follows:

Incident 1234 Closed.
Assigned to: Analyst, Joe
Customer: Doe, John
Description: This is a description of my problem

Click on the following URL to view:
http://helpdesk/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.id=400723

In order to add a comment to your Incident, just reply to this email or include the line below (on a line by itself).
%incident_id=1234

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