Implementing Policy › Notifications › Manual Notification Recipients List

Manual Notification Recipients List

You can set up a default set of Available Recipients that the Manual Notification composition page presents for requests, incidents, and problems. Available Recipients streamline the manual notify process for analysts because you can set up a list of contact objects (for example, Affected End User) or individual contact names for easy use as recipients of manual notifications.

Adding an Object Contact Recipient adds the individual contact names that the Object Contact represents to the Recipients list (consolidating any duplicate entries). The same contact can be referenced multiple times for different Contact Objects such as Assignee and Affected End User. Some entries, such as the Stakeholders List contact object, can add multiple entries to the Recipients list.

Contacts and Contact Objects remain in the Available Recipients list after you add them to the list. This behavior lets you remove recipients without affecting the initial Available Recipients list.

Example: How the Available Recipients List Works

The following examples demonstrate how default recipients streamline the manual activity notification process.

Object Contact Recipients includes the following entries:

• UserA belongs to the "Assignee" and "Affected End User" Contact Objects.
• Stakeholders List includes multiple contact names. For example, UserB and UserC.

You do the following actions:

• Add both Contact Objects that refer UserA to the Recipients list.

  Only one UserA entry is listed in the Recipients list.

• Accidentally remove UserA from the Recipients list.

  You do not have to refer to the ticket to get the UserA name and search to add it back. You can quickly add UserA to the Recipients list because UserA is listed in the Available Recipients list.

• Accidentally remove one contact name, such as UserC, from the Recipients List which came from the Stakeholders List.

  You can add the Stakeholders List from Object Contact Recipients to add the contact name again. Because duplicate entries are consolidated, other Contacts in the Stakeholders List who were not deleted from the Recipients List are not affected.