You can enable Support Automation for each queue for specific hours of the day, to accommodate the working hours of analysts as follows:
Note: These settings do not limit self-service functions.
This action effectively merges the support hour definitions from the parent tenant (or public) settings. This action can have counter-intuitive results if a mix of ‘default-closed’ and ‘default-open’ is used in the hierarchy.
Copyright © 2012 CA. All rights reserved. | Tell Technical Publications how we can improve this information |