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You can specify which ticket templates are available for the Analyst User Interface. You can select the ticket templates for Incident/Requests and Issue ticket types.
You can define if the template is default or active. When you create a ticket template, you can select from existing CA SDM templates. The default template must be active.
You can have only one ticket template as a default per tenant.
Note: For more detailed information about customizing ticket templates, see the Online Help.
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