Managing Servers › ITIL Configuration › Employee and Guest Interface Options

Employee and Guest Interface Options

You can use CA SDM to configure separate interfaces for employees and guests. You configure these separate interfaces through the Options Manager in the Administration tab. The following values control these interfaces:

employee_intf_incident_support

Displays the following values:

• Request only
• Incident only
• Both Incident and Request

guest_intf_incident_support

Displays the following values:

• Request only
• Incident only
• Both Incident and Request

Important! If this is a new installation, ITIL is configured by default with the value set to Incident only. If you are migrating from a previous non-ITIL configuration, the options are installed, but the values are set to Request only.