Managing Servers › ITIL Configuration › Employee and Guest Interface Options › Configure the Employee Interface

Configure the Employee Interface

You can configure the employee interface to display incidents, requests, or both.

To configure the employee interface

1. Click the Administration tab.

   The Administration console appears.

2. Click Options Manager, Request Mgr.

   The Option List appears.

3. Click employee_intf_incident_support.

   The Options Detail page appears.

4. Change the Option Value field to one of the following values:

   Incident Only

   (ITIL Default) Displays only Incident ticket types on the employee interface.

   Request Only

   Displays only Request ticket types on the employee interface.

   Both Incident and Request

   Displays both Incident and Request ticket types on the employee interface.

   Click Save.

5. Click Refresh to confirm your selections.

   The Options Detail is updated.

6. Close the Options Detail.

   The Option List appears.