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ITIL Service Disciplines

ITIL describes best practices for several disciplines. The Service Support and Service Delivery disciplines combine to provide the Service Management capability of an organization. Complex interrelationships among all ten of the Service Management disciplines interact to help ensure that IT infrastructure delivers a high level of service to businesses.

Service Support includes the following disciplines:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management

CA SDM specifically addresses Incident, Problem, Change, and Configuration Management.

Service Delivery includes the following disciplines:

• Service Management
• Availability Management
• Capacity Management
• Financial Management for IT Services
• IT Service Continuity Management

CA SDM specifically addresses Service Management.