Managing Servers › REST Sample Mobile User Interface › Example: Employee Creates an Incident

Example: Employee Creates an Incident

In this example, an employee logs in to the REST interface on the server to create an Incident for a network problem on their computer.

Follow these steps:

1. The employee logs in to the REST mobile interface.
2. The employee selects Create a new Incident.
3. The employee completes the following information:
   • Enters their telephone number
   • Enters their email address
   • (Required) Selects 3-Quickly from the Urgency drop-down list
   • Enters Network as the Incident Area
   • Enters a summary of the Incident

     For example, the summary specifies that the employee cannot access the company network on a laptop.

   • (Required) Enters a description of the Incident

     For example, the description specifies the name of the end-user laptop on the network and hardware details.

4. The employee selects Save.

   The Incident is created and a message displays the Incident number.