Managing Servers › REST Sample Mobile User Interface

REST Sample Mobile User Interface

The REST sample mobile user interface provides two user interfaces: Analyst and Employee. This sample also supports the Administrator, Level 1 Analyst, and Employee roles. After you log in to CA SDM, the Administrator and Level 1 Analyst roles view the analyst interface. The Employee role only views the employee interface. For an invalid login, CA SDM rejects the login request and displays a message. If an administrator disabled Automatic Priority Calculation, the Priority field appears on create and edit pages.

Important! This functionality applies only to the sample program provided in CA SDM Release 12.7. It is not a design restricted in the REST Web Services application itself.

Fields that use autosuggest require a value selection from the auto suggestion list, such as the assignee and Incident Area. If you do not select a value, the user input for that field clears.

Note: We recommend that you navigate REST interfaces with the provided buttons, instead of using the browser back and forward options. For example, select Home or Cancel to return to a previous page.

You configure REST during the CA SDM configuration, but you enable the sample mobile interface manually.

Analysts can perform the following tasks:

• View Announcements.

  Default: Sorted by Posted Date

• View Incidents that CA SDM assigned to the Analyst.
• View Assigned and Unassigned Incidents.
• Sort Incidents.

  Default: Sorted by Open Date.

• Search for an Incident.
• Create an Incident.
• Modify the Status, Urgency, and Impact of the Incident.
• View and update the Activity Log with a comment, or specify Callback or Research.

  Default: Sorted by Activity Date.

Employees can perform the following tasks:

• View Announcements.
• View open and closed Incidents that an end user created.
• Sort Incidents, such as by Open Date.
• Create an Incident.
• Update the Activity Log with a comment.
• Search for an Incident.
• Modify the Incident status from Open to Closed, or Closed to Open.

Note: An asterisk indicates a required field.