Managing Servers › REST Sample Mobile User Interface › Example: Analyst Logs an Internal-Only Comment

Example: Analyst Logs an Internal-Only Comment

In this example, an analyst opens an Incident to log an internal-only comment. Analysts can also specify Research or Callback for the Activity Log.

Follow these steps:

1. The analyst logs in to the REST mobile interface.
2. The analyst completes one of the following steps:
   • Selects My Incidents or Assigned Incidents

     For example, the analyst opens an Incident 40 from the list.

   • Selects Search Incidents

     For example, the analyst enters 40 to search for Incident 40.

   The detail page for Incident 40 appears.

3. The analyst selects Create Activity.

   The Create New Activity Log page appears.

4. The analyst selects Log Comment from the Type drop-down list.
5. The analyst selects Yes from the Internal option.
6. The analyst indicates the amount of time spent on the Incident.

   Note: If the analyst does not provide a time spent value, CA SDM displays the amount of time between opening the page and saving the activity log.

7. The analyst enters a description and selects Save.

   The Incident 40 activity log is updated with an internal-only comment.