Controlling System Behavior › Events

Events

You can configure events that are attached to objects to execute configured actions. Events are procedures that execute after a certain amount of time has elapsed. For example, an event sends a message to a service desk analyst if a "priority 1" issue is not received within an hour. Other parts of the system use events, for example, Service Types.

You can define events for Requests, incidents, problems, change orders, issues, contacts, configuration items, and global and specific tenants. CA SDM schedules the events execution time based on the delay time and workshift.

Note: For more information about events, see the Online Help.