Previous Topic: How to Configure Support Automation for Guest Users

Next Topic: Assign the Guest Access Type to a Contact

Create an Access Type for Guest Users

You can create an access type that lets guest users log in to CA SDM without authenticating. If you are the service provider, you can create a guest access type for each tenant in your environment.

To create a guest access type

  1. Click Security and Role Management, Access Types.

    The Access Type List appears.

  2. Click Create New.

    The Create New Access Type page appears.

  3. Complete the fields as appropriate, such as the symbol and description.
  4. On the Web Authentication tab, select Open-always allow access from the Validation Type drop-down list.
  5. Save the access type.

    The access type is created.

  6. (Optional) Right-click on the Access Type List page to refresh the list page.

    The guest access type appears in the list.

More information:

How Access Types Work

How to Configure Support Automation for Guest Users