You can configure the guest interface to display incidents, requests, or both.
To configure the guest interface
The Administration console appears.
The Option List appears.
The Options Detail page appears.
(Default) Displays only Incident ticket types on the guest interface.
Displays only Request ticket types on the guest interface.
Displays both Incident and Request ticket types on the guest interface.
Click Save.
The Options Detail is updated.
The Option List appears.
Copyright © 2012 CA. All rights reserved. | Tell Technical Publications how we can improve this information |