Managing Change › Change Management Process Definition for CA Workflow › How to Set Up the Change Management Process Definition › Configure the Change Category

Configure the Change Category

When you specify the change category for the Change Management Process Definition, every new change order that uses the category automatically launches the Change Management Process Definition. All preconfigured change category values automatically populate the change order.

To configure the change category

1. On the Administration tab, select Service Desk Manager, Change Orders, Categories.

   The Change Category List appears.

2. Create or open an existing Change Category.

   The Change Category Detail page appears.

3. On the Workflow tab, click Use CA Workflow.
4. Click the CA Workflow Definition link.

   The CA Workflow Definition List appears.

5. Click Change Mgmt - Service Desk r12.1.
6. Click OK.

   The Change Category Detail page appears.

7. (Optional) Assign the CAB, Group, and Risk Survey.
8. Click Save.

   The next new change order that uses this category automatically launches the Change Management Process Definition with the values in the change category.

Note: For information about how to create or edit Change Categories, see the Online Help.