Implementing Policy › Notifications › Email Notifications › Allow Temporary Email Addresses

Allow Temporary Email Addresses

You can let users send manual notifications to temporary email addresses. For example, analysts can send email to an address that is not associated with a contact record. Recipients cannot reply to temporary addresses when their email address is not associated with a contact record or does not have permission to update the ticket.

Note: Temporary email addresses are always SMTP email addresses, and are supported only when the Preferred Method supports SMTP.

To allow temporary email addresses

1. On the Administration tab, browse to Options Manager, Notifications.

   The Options List appears.

2. Click notification_allow_temp_address.

   The notification_allow_temp_address Options Detail page appears with default values set.

3. Click Edit.

   The notification_allow_temp_address Options Update page appears with default values set, and you can edit the Description.

4. Click Install.

   The notification_allow_temp_address Options Detail page appears.

5. Click Close Window.
6. Restart the CA SDM server.

   Temporary email addresses are now allowed for manual notifications.