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You can use Message Routing Servers (MRS) to manage multiple Remote Control severs, based on the geographical location of the local server. Using MRS helps improve performance during assistance sessions. When you enable MRS, the Support Automation Analyst Interface and end-user client attempt to connect to the analysts preferred (local) server for sharing. If the connection is unsuccessful, the sharing session falls back to the main default server. The Live Log records which MRS you use during the assistance session.
You can create, update, remove, enable, or disable a message routing server object.
Note: For more information about configuring message routing servers, see the Online Help.
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