Configuring User Accounts › LDAP Directory Data › Troubleshooting › pdm_ldap_test › View Search Parameters › Failed Search: 0 Records Returned

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Failed Search: 0 Records Returned

The search may fail because your default filter is not correct. If pdm_ldap_test returns zero (0) records, always check the Using filter line, which is the base filter generated by the LDAP_FILTER_PREFIX and LDAP_FILTER_SUFFIX, or the LDAP_OBJECT_CLASS options:

Starting pdm_ldap_test...
LDAP service type=edirectory
Service Desk platform=windows
Using search base=o=SmartLabs
Using filter=(&(objectClass=InetOrgPerson)
ldap_init(155.35.173.110,15389): (Success)
ldap_bind_s() (Success)
LDAP API Verion 3
ldap_search_st() 0 records