Previous Topic: Managing Failed Verifications

Next Topic: How to Archive and Purge Audit Data

Managing Undiscoverable Attributes

When a Change Specification requires manual verification, the Configuration Analyst must manually verify the change. The CMDB, Configuration Audit, Manual Intervention node in the scoreboard shows the number of change specifications that require manual intervention in a red color. The Change Specifications can also be viewed under the Change Specifications tab in the Change Order, CI or Administration tab with the verify status of "Manual Verification Active."

If the managed change state allows the Show Change Specification Override Buttons action, the Change Analyst can open the change specification, review the data, and click one of the following options to close the verification by moving it to a final state:

Mark as Verified

Used when the attribute is not discoverable and manually verified.

Cancel

This portion of the change order was not executed and this specification was canceled.